Harbour Residential Care Centre, Portishead Bristol. The home is purpose-built care accommodation providing residential care for 130 residents all with ensuite rooms.

ADS have ten years’ experience providing a reactive and planned M & E service to one of the biggest care home groups in the country. Consequently, we fully understand the urgency and demands of these unfortunate situations.

Once the call was received ADS had a skilled and experience engineer onsite within three hours. The problem was quickly and correctly diagnosed. The cylinders that supply the home had expanded and burst, meaning the gas fired cylinders were dangerous and unsafe. ADS immediately placed all four cylinders that supply the home with hot water in a Dangerous Classification. The CQC (Care Quality Commission for Health & Social Care), were immediately informed. The race was now on to get the hot water supply back to the home without the need to evacuate any residents. Thinking on their feet and despite the fact that we had not been awarded the job, our engineers surveyed the job, sourced the replacement cylinders (putting them on standby with our suppliers), whilst on site. ADS had adopted a proactive approach and implemented a plan to reinstate all four ¾ ton boilers and complete the job within four days. A temporary solution was offered, meaning that hot water would be available within 36 hours. The job was awarded to us the following Monday. Fortunately, we had the job planned and were ready to go.

ADS hired specialist lifting equipment to manoeuvre the four new cylinders to the fourth floor and into place. This was a two-day process, meaning we had two long days and nights to re pipe, commission and lag all pipework. We are pleased to say our engineers achieved their plan and we are extremely proud of the commitment and dedication they showed throughout this challenging installation.

The home was fully functioning within four days of receiving the call on the Friday evening and had hot water within 36 hours.